FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

POPULAR FAQS

Foodies is a flexible ‘Grab & Go’, 24/7 fresh food solution, which can safely provide a delicious range of food, drink and healthy snacks to your employees. Completely tailored to your needs, Foodies will help build culture and engagement in businesses of all sizes.

The MicroMarket at its core is a mini modular supermarket that can be adapted to suit any location. It carries a large selection of food and drinks including healthy alternatives. The solution is completely self-serve, and accessible whenever you employees need to feed that craving.

Our Foodies MicroMarket consist of an open rack display, reach-in refrigerated coolers, optional CCTV and a self-checkout kiosk. Consumers can pay using cash, credit/debit cards, device payments or with pre-paid credit on their My Market account.

All the convenience of a shop, without ever having to leave the office!

Our Account Managers will support you through the process. The elements you need to consider are:

  • What type of drinks you would like to serve, eg, bean to cup coffee, instant coffee, tea?
  • The location - does the size and access points limit your options?
  • How many people will be using the vending machine?
  • What sort of service you need? Are you happy for your employees to look after the machine or do you want a hassle-free, fully managed service?

We cover the whole of the UK and Ireland with our locally based Brand Ambassadors and Service Experts out of 14 depot locations. We take a partnership approach, providing you with a dedicated Account Manager to make sure the service you receive is exactly what you need (and more), informed by market trends and consumer insights.

Whether you want to buy your new machine outright, or spread the cost over a fixed rental term, we’re on hand to build a contract that is right for your business.

We understand that many offices want access to branded drinks, snacks and water, without the impact of a lump sum payment on their capital budget. Leasing a machine is a simple and flexible solution – your employees can enjoy the delicious products we offer, whilst the cost is spread out over a number of fixed instalments.

Whatever your specifications, you can trust that we’ll find the right vending machine for you. The leasing process is simple and hassle-free – our employees will guide you from start to finish, ensuring that you and your team have the best machines for your budget.

VENDING MACHINE SOLUTIONS

  1. Low overheads

    Vending machines require no staff, which means no extra wages to pay. It also means you don’t have to pay any other costs associated with employing staff. Based on average UK salaries, businesses can save as much as £30k a year by using a vending machine solution, rather than fully staffing a canteen. Then, you need to consider the cost of running a canteen. Vending machines, despite being able to run 24 hours a day, only use a small amount of electricity to run. Altogether, this means lower overheads for your organisation.
     
  2. Vending machines are easy to manage

    Once installed, a vending machine needs little to no maintenance. Particularly when you adopt an ‘operated’ vending model like our Fully Managed service, ensuring your shelves are regularly refilled with the best-sellers. Payment options are becoming more streamlined with solutions including contactless payment and Apple pay, making it even easier to grab a snack on the go. If you use a managed vending service, the task of filling and looking after your machine is unburdened. You can rest assured that it’s being taken care of by a professional team, with insight into what people in your demographic really want to eat and drink.
     
  3. Keeps employees onsite

    Options for onsite food and drink means your staff can stay in the workplace. This helps you maintain your duty of care and ensures optimum productivity. If your business is located far from the shops, vending machines provide an essential service to your workers. Keeping your staff onsite also provides you with more opportunities to engage them in lunchtime activities that can help boost morale and employee engagement. When travelling for food is reduced to zero, your staff have more time to relax, socialise and recharge. It has been found that organisations enjoy 26 percent higher revenue per employee when employees are highly engaged (Taleo Research, 2009)
     
  4. Vending machines can make money

    Vending machine activity is very dependable. Partner this with their low overheads and you may find that your vending machine is a useful revenue stream. You must also consider the savings you make on not having to run a canteen or provide snacks and drinks yourself.

 

We offer a range of sizes to meet any requirements of your workplace. Our small vending and coffee machines fit perfectly in modest spaces, while our larger models provide the scale and capacity needed by larger organisations.

Our Account Managers will support you through the process. The elements you need to consider are:

  • What type of drinks you would like to serve, eg, bean to cup coffee, instant coffee, tea?
  • The location - does the size and access points limit your options?
  • How many people will be using the vending machine?
  • What sort of service you need? Are you happy for your employees to look after the machine or do you want a hassle-free, fully managed service?
     

We stock thousands of well-known brands in our machines, and you have control over what you would like. We will meet your specific requirements to ensure you can stock your machine with the brands you and your employees love.

We have a consultative approach to all our client sites. Our retail teams work closely with each site to understand consumer buying habits and can adapt product lines based on direct requests and seasonality.

We can offer office coffee machines to ensure your employees feel valued with superb coffee in the workplace. From floor standing and pod machines to the authentic bean to cup barista experience. We also offer commercial coffee machines if you have the luxury of an onsite barista! We’ve selected a winning range of coffee machines, with full inhouse service, and training in the art of coffeemaking.

Our vending machine solutions are designed to help you revive and thrive. We promise quality, reliability and 24/7 convenience, with a wide choice of popular hot and cold drinks, food and snacks, healthy options and smart vending.

To ensure all our vending or coffee machines suit your location we have a variety of sizes, table-top and free-standing options.

This new technology allows your employees access to a range of food and drink with the reliability of security. You can go up to the fridge, browse the items and only be charge for what you take via the app or contactless payment system.

With Selecta’s Smart Fridge solutions, customers can securely select multiple products and will only be charged for what they take with them.

  • A convenient shopping experience, in line with our Foodies MicroMarket
  • Consumers can choose from a varied, transparent and easily accessible assortment
  • Open shelves provide the ability to look at, touch and feel products
  • Consumers can put unwanted products back in the fridge without being charged


Smart Fridge solutions from Selecta are suitable for all companies and fit perfectly into any location.

  • Solutions can easily be placed in multiple locations on site, having a premium feel, and work with 100% security at all times.
  • Also ideal for semi-public spaces such as universities, institutions and authorities.
  • A small footprint of 1–2 fridges and/or shelves with the capacity of 1–3 traditional vending machines.

FOODIES MICROMARKET

Foodies is a flexible ‘Grab & Go’, 24/7 fresh food solution, which can safely provide a delicious range of food, drink and healthy snacks to your employees. Completely tailored to your needs, Foodies will help build culture and engagement in businesses of all sizes.

The MicroMarket at its core is a mini modular supermarket that can be adapted to suit any location. It carries a large selection of food and drinks including healthy alternatives. The solution is completely self-serve, and accessible whenever you employees need to feed that craving.

Our Foodies MicroMarket consist of an open rack display, reach-in refrigerated coolers, optional CCTV and a self-checkout kiosk. Consumers can pay using cash, credit/debit cards, device payments or with pre-paid credit on their My Market account.

All the convenience of a shop, without ever having to leave the office!

  • Happy & healthy people - Quality food, sustainable and responsibly sourced, makes people feel good increasing employee engagement.
  • Choices and preferences - Hundreds of fresh, on-trend food combinations including healthy alternatives and Vegan options.
  • Hygienic & safe – Reduce the risk of contamination on site with pre-packaged food and drink available on site.
  • Uninterrupted availability – Perfect for flexible working patterns, catering available 24/7
  • Win the war on talent – attract and retain the best people by standing out against competitors
  • Commercial benefits – enhance the look and feel of your office and brand values
  • A joy to experience - Foodies is a place to meet, relax and get creative.

You can brand the Foodies MicroMarket to ensure it is suited to your location. With brandable machines and units, you can ensure the MicroMarket will fit in perfect with your environment. The MicroMarket layout is also extremely flexible to make sure it suits your space as well as design.

Foodies is completely modular, tailored to suit all sites whether you have a large breakout area or a small meeting space.

Our Foodies MicroMarkets have a variety of payment options available. With our touch-free scanning you can pay via contactless payments or even using our smartphone app. We can also set your employees up with their own account to top up funds and pay using a company ID card or fingerprint scanner. You can even offer discounts and top-ups as company incentives, a welcome back or new starter gift to employees!

Our experience and knowledge provide efficient and flexible installations planned around you. Typically, our expert teams install the MicroMarket within a few days, dependent on your location, size and scale of the MicroMarket you choose. Our main goal is to deliver an undisruptive install that is quick and seamless. We work with you consultatively throughout the whole process from ordering the equipment right through to installation.

We want to make it as easy as possible for you to keep your employees going, raise their spirits and bring them joy. Our fully managed service looks after everything behind-the-scenes and round the clock, so that you don’t have to worry about the details.

We take care of all servicing and stocking of your MicroMarket. Serviced daily, with real-time monitoring ensuring optimum stock-levels based on consumer needs.

COFFEE BRANDS

Starbucks®
Bringing you the authentic Starbucks® experience with The We Proudly Serve Starbucks® premium self-serve drinks concept. Designed with the look and feel of a Starbucks® coffeehouse, your employees and customers can enjoy the same Starbucks® taste wherever they are.

NESCAFÉ
With over 80 years of passion for coffee at your service NESCAFÉ is helping consumers to create a richer coffee experience with high-quality beverages made from carefully selected and roasted beans.

You can offer your employees the NESCAFÉ Social HUB in your workplace with:

  • Modular solutions: Offering quick and uncompromised quality coffee.
  • Full coffee shop menu: Whole bean to cup solution featuring a full coffee shop menu including Latte, Cappuccino, Flat White and more specialities.
  • Attractive Design: Featuring a Nescafe machine, convenient interfaces and various payment system options.
  • Easy-to-use: For operations with full-service back-up and breakdown cover. Fully telemetry enabled providing comprehensive reporting.
  • Flexible units: Available in countertop and freestanding modular units.

 

Pelican Rouge
Pelican Rouge is a bold blend of rich heritage, innovative craftsmanship and authentic coffee creation. Expertly created by our roaster in Dordrecht, the Netherlands, our experienced craftspeople have mastered every stage of the coffee making journey to ensure every sip provides the same great taste experience.

We’ll help you create a complete drinks solution that’s right for your business, selected from across our varied and distinctive range of fresh beans and instant coffee, together with the ideal match of creamers, toppings and chocolate mixes.

We have a variety of ranges that you can choose form:

  • Roastery House: 1863 Blend, Barista Blend & Concerto Blend.
  • Heritage: Espresso 101 Blend, Lungo 102 Blend & Single Estate 103 Blend.
  • Natural: Espresso 201 Blend & Lungo 202 Blend.
  • Instant: Cocoa Velvet, Decaf Freeze Dried, Onesto Freeze Dried & Cocoa Toutsweet.

 

Lavazza
Enjoy a taste of Italy with the Italian's favourite coffee brand - Lavazza.
A family run business with over 125 years of experience, Lavazza's focus is on creating great tasting Italian coffee.

Miofino
Our Miofino coffee range is designed specifically for vending, to provide an affordable coffee without compromising on quality.

Providing great value, our Miofino coffee range is ethically sourced, and then blended and roasted exclusively for our customers to meet UK tastes and provide a satisfying coffee experience.

HYGIENE AND SAFETY

We offer hygiene and safety solutions to provide all the essential PPE products for your employees and consumers to ensure their continued health and wellbeing.

What we offer:

  • Safety Station Vending Machines
  • Sterizen Alcohol Hand Sanitiser
  • Sterizen Sanitising Solution Spray
  • Sterizen Sanitising Gloves
  • Welcome back to work pack
  • Sterizen Sanitising kit for drivers
  • Sterizen Antimicrobial touchscreen
  • Automatic hand sanitiser dispenser stations (floor standing)
  • Automatic hand sanitiser dispenser stations (Countertop)
  • Hygienic cup and lid dispenser with automatic hand sanitiser dispenser

Contact us today on UK.Enquiries@selecta.com for all your PPE needs. Alternatively, you can call us on 01256 348 600 and speak to a member of our team about the products from the Selecta PPE range that match your sites individual requirements.

VENDING MACHINE SERVICES

We offer a Fully Managed Service to bring you piece of mind that everything is taken care off. Reasons why our clients choose our fully managed service:

  • We have a highly trained team dedicated to delivering the best possible experience for your employees, every time they use our machines.
  • By listening to your needs, preferences and goals, our brand ambassadors can help you design the perfect product mix.
  • We make careful and regular checks on your machines, to spot and resolve any issues before they become a problem.
  • We use market and consumer data insight to provide you with informed recommendations on new ways to optimise your offering.
  • We build strong and lasting relationships with our client partners. Our Account Managers and Brand Ambassadors are dedicated to working closely with you to achieve your goals.

We have inhouse teams focused on delivering a fully managed service, with our dedicated Brand Ambassadors, to keep your machines clean, well-stocked and optimised to do their job, consistently and reliably, 24/7.

We cover the whole of the UK and Ireland with our locally based Brand Ambassadors and Service Experts out of 14 depot locations. We take a partnership approach, providing you with a dedicated Account Manager to make sure the service you receive is exactly what you need (and more), informed by market trends and consumer insights.

Through innovative use of telemetry our dedicated Brand Ambassadors can act on real-time machine stock-level updates.

Yes. If you have chosen our Fully Managed Service, you can enjoy a hassle-free experience. We will fill and clean your machine, manage all cash collections and provide full technical support.

If you choose our Fully Managed Service, you will automatically enjoy our Technical Service which includes preventative maintenance and breakdown repairs.

Alternatively, if you own vending machines and fill them yourself, you can choose to sign up for our Technical Service with full peace of mind that we will carry out all preventative maintenance required and deal with any breakdowns quickly and efficiently.

Simply fill out the form on our Contact Us page or call our UK based Client Care team on 01256 348 600.
Located on the machine (usually on the right panel on the front, near the bottom) you will find the Machine ID number. Please have this ready as it will help us make sure that we can get to your machine as quickly as possible.

Please give us a call on 01256 348 600 and our UK based Client Care team will take care of you.

FINANCE OPTIONS

Whether you want to buy your new machine outright, or spread the cost over a fixed rental term, we’re on hand to build a contract that is right for your business.

We understand that many offices want access to branded drinks, snacks and water, without the impact of a lump sum payment on their capital budget. Leasing a machine is a simple and flexible solution – your employees can enjoy the delicious products we offer, whilst the cost is spread out over a number of fixed instalments.

Whatever your specifications, you can trust that we’ll find the right vending machine for you. The leasing process is simple and hassle-free – our employees will guide you from start to finish, ensuring that you and your team have the best machines for your budget.

Our Account Managers will work closely with you to understand your budget and requirements – from that we build a contract that fits within your needs. Our rental plans range from 3 years to 5 years. After your equipment is installed payments are taken on a monthly or quarterly basis helping you spread the cost without having to worry about a lump sum payment. Leasing equipment also provides the flexibility of changes or upgrades to your equipment when business change occurs, or new products are released.

We work with you on a consultative basis which means we are always on hand to guide you through your decision and support you with our extensive knowledge and experience in the industry.

There are various elements to consider, but we’ll work with you to ensure that your machine matches your requirements.

Book your own personal coffee experience with one of our specialists today – we also offer a free coffee tasting so you can choose your favourite blend. If you want to know further information you can contact us today: UK.Enquiries@selecta.com call us on 01256 348 600.

TECHNOLOGY

We are continually working to reduce our environmental footprint in a range of ways, which include refurbishing rather than replacing machines, and using smart vending, telemetry and route optimisation.

We have world-leading innovation in the business from MicroMarkets to Smart Fridges, and all this tech-enabled retail is allowing us to drive our business in a very purposeful way.

Telemetry is the latest technology which makes vending machines fully connected. What does this mean? We can see when our Brand Ambassador needs to visit your machine and if there are any technical issues, we can understand the issue in advance and ensure our engineers have all the parts needed to get your machine up and running as quickly as possible.

INTERNATIONAL

Selecta operates in the following countries: UK, Ireland, France, Spain, Belgium, Luxembourg, Netherlands, Germany, Italy, Sweden, Denmark, Finland, Austria, Norway and Switzerland.

Yes, we have many preferred partners in other European countries and have a number of clients which we service using these approved partners.

Your Account Manager will be your first point of contact for any communication from either party. They will be able to keep you updated on market trends, management and usage information. Regular meetings will be scheduled to stay connected and ensure any areas of concern can be resolved immediately.

We have a wide range of products and services, most of which are available in all countries. We do of course have some localised products which are specific to certain regions within Europe and are in keeping with local cultures and preferences.

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