Selecta Connect provides telephone contact support to all Selecta clients, delivering a high level of service and customer care. We also use Selecta Connect to find out our customers opinions on how we are performing, one month after gaining a new site.

Customers are given the opportunity to rate Selecta between one and ten (10 being excellent) on a number of key performance areas. So far, the results have helped us in addressing service levels and raising customer satisfaction. We’ve also been able to identify members of staff who are performing exceptionally well and recognise their achievements on a monthly basis.

One of the important initiatives we have been able to deliver with Selecta Connect is the Net Promoter Score, an analysis of our customer base detailing where our strengths and weaknesses lie. It represents customer loyalty and helps us to identify those sites we need to give extra attention to.

Identifying what is most important to our client, measuring our performance as well as customer satisfaction is key to enable us to continue to provide excellence in service and continue our improvement programmes.

Please click on feedback if you are an existing client and want to give us feedback.
If you are new to Selecta and want to learn more about Selecta Connect or Selecta in general, please contact us.