In August 2006 we completed the training of all our engineers teams on a new web-enabled portal technology. The rollout of the device has also been completed and its use is now fully integrated in our day-to-day operations.
This technology enables our engineers to interact with our ‘Optim’ service, contact and call management system via the Internet in real time.
Through the engineers' portal, we are able to offer electronic client signature capture combined with e-mail call closure and an electronic copy of the Service Engineer's Report [SER]. The speed of the system is such that these electronic documents can be with our client before the engineer has driven out of the client car park. The device can combine voice and data communications as well as e-mail and web access. We can see real benefits to our clients from the use of this technology, and will continue to exploit these opportunities to ensure our customers get the best service possible.
Vending services 
