Selecta Connect provides telephone contact support to all of the company's clients, examining Selecta's service and its provision of customer care. The system, which sees interviews carried out by the company's customer support staff, gives clients the opportunity to rate Selecta between one and ten (with 10/10 being 'excellent') on a number of key performance areas. So far, the results have helped the company's operations staff address service levels and raise customer satisfaction. The system has enabled Selecta to identify members of staff who are performing exceptionally well and reconise their achievements on a monthly basis.

One of the Key features of Selecta Connect is the Net Promotor Score, an analysis of the company's customer base which details where its strengths and weaknesses lie. It represents customer loyalty and helps Selcta identify sites which require extra attention.

"Selecta Connect is an excellent tool and enables us to continue to improve our service," says Selecta sales and marketing director Jonathan Barr. "It is also of great benefit to us when we approach a new client as we can demonstrate to them the high levels of aftercare and support they will receive if they choose to work with us."